Effective Date: 1st January 2026

Contact Email: [email protected]

Rasa padhama terms of use explain the rules and conditions for using our website.

Welcome to Rasa Padhama (“the Company”, “we”, “us”, “our”), a Sri Lankan brand proudly delivering authentic spices, masalas, taste additions, and kitchen essentials to homes in Sri Lanka and around the world.

These Terms of Service govern your access to and use of our websites, including www.rasapadhama.lk and www.rasapadhama.com, and any related services, products, programmes, or digital platforms operated by Rasa Padhama.

By accessing our website or placing an order, you confirm that you have read, understood, and agreed to be legally bound by these Terms.

PART I – TERMS & CONDITIONS OF USE

  1. Acceptance of Terms & Updates

By using our website or services, you agree to these Terms. If you do not agree, you must discontinue use immediately.

We reserve the right to update, amend, or replace any part of these Terms at any time. The most current version will always be available on our website. Continued use after changes constitutes acceptance of the revised Terms.

  1. User Eligibility & Account Responsibility

  • Browsing is open to all users.
  • To place an order, you must be at least 18 years of age.
  • Our services are primarily designed for Sri Lanka, but we accept international orders.

You may shop as a guest or create an account. Registered accounts provide access to loyalty rewards, order tracking, and exclusive offers.

You are responsible for:

  • Providing accurate and up-to-date information
  • Maintaining the confidentiality of your login credentials
  • All activities conducted under your account

If you suspect unauthorised use, you must notify us immediately. We reserve the right to suspend or terminate accounts where misuse, fraud, or security risks are identified.

  1. Products, Pricing & Order Acceptance

  • Our product range includes spices, masalas, food add-ons, and kitchen appliance and accessories.
  • Prices are listed in Sri Lankan Rupees (LKR) unless stated otherwise.
  • Prices may change without notice, but confirmed orders will not be affected.

Product images are for illustration only. Minor variations may occur due to natural ingredients or packaging updates.

Placing an order constitutes an offer to purchase. We reserve the right to accept or reject orders based on availability, verification, or operational limitations. Acceptance is confirmed via email.

  1. Order Modifications & Cancellations

Orders may be modified or cancelled within 2 hours of placement by contacting us.

Certain products, including Taste e-SpicePrize, Taste e-Reserve, personalised items, and pre-reserved stock items, cannot be cancelled or refunded after payment due to advance preparation and allocation.

  1. Payment Methods & Security

All payments are processed using SSL-encrypted, trusted payment gateways.

Accepted payment methods include:

  • Credit & Debit Cards
  • Bank Transfers
  • Cash on Delivery (COD – Sri Lanka only)
  • Cheque Payments
  • Buy Now, Pay Later options (where available)

We actively monitor transactions to prevent fraud.

  1. Shipping & Delivery

6.1 Sri Lanka

Delivered via local Delivery partners, within 3 business days.

6.2 International Orders

Shipped via International courier companies as per Customer requirements or equivalent couriers. Estimated delivery: 10-15 business days.

Customs duties or taxes, if applicable, are the customer’s responsibility.

6.3 Delivery Charges

Charges depend on destination and weight and are displayed at checkout.

Delivery is free for orders above Rs. 3,500.

Delays caused by logistics partners, customs, weather, or force majeure are beyond our control.

  1. Returns, Refunds & Exchanges

7.1 Local Orders (Sri Lanka)

  • Returns accepted within 72 hours of delivery
  • Items must be unopened, unused, and in original packaging
  • You must notify us within 24 hours to initiate a return

7.2 Non-Returnable Items

  • International orders (unless damaged)
  • Opened or used products
  • Taste e-SpicePrize, Taste e-Reserve
  • Personalised or custom-made items
  • Perishable goods, health and personal care items

7.3 Damaged or Defective Items

If an item arrives damaged or defective, contact us immediately. We will arrange a replacement or refund, including applicable delivery charges.

Refunds are processed to the original payment method and may take 7–10 working days, depending on banks and gateways.

  1. Substitution Policy

In rare cases where products or ingredients are unavailable:

  • We substitute only with items of equal or higher value
  • Customers are informed before processing
  • You may accept the substitution or cancel the order

  1. Promotions, Discounts & Loyalty

  • Promotions are valid only for stated periods
  • Discounts cannot be combined unless specified
  • Abuse or misuse of promotions may result in cancellation or suspension

Taste E-Point Loyalty Program:

Earn 1 point for every Rs. 100 spent on eligible purchases.

  1. Intellectual Property

All website content, logos, trademarks, text, visuals, and designs are the exclusive property of Rasa Padhama. Any unauthorised reproduction or misuse is strictly prohibited.

  1. Prohibited Use

You may not use our website or services to:

  • Engage in unlawful or fraudulent activities
  • Violate intellectual property rights
  • Upload malware or harmful code
  • Harass, abuse, discriminate, or mislead others
  • Scrape, spam, or interfere with site security

Violations may result in immediate termination.

  1. Disclaimer & Limitation of Liability

Our services are provided “as is” and “as available.” We do not guarantee uninterrupted or error-free service.

Rasa Padhama shall not be liable for indirect, incidental, or consequential damages. Liability for defective products is limited to the purchase value, except where law requires otherwise.

  1. Indemnification

You agree to indemnify and hold harmless Rasa Padhama from any claims, losses, or damages arising from your breach of these Terms or misuse of the Service.

  1. Termination

We reserve the right to suspend or terminate access for violations of these Terms. Obligations incurred prior to termination will survive.

  1. Governing Law

These Terms are governed by and interpreted in accordance with the laws of Sri Lanka, with exclusive jurisdiction vested in Sri Lankan courts.

PART II – PRIVACY & DATA PROTECTION

We respect your privacy and comply with Sri Lankan data protection laws.

We collect only necessary data to:

  • Process orders and deliveries
  • Provide customer support
  • Operate loyalty programmes
  • Improve user experience
  • Meet legal obligations

We do not sell or rent personal data.

Data is shared only with trusted partners such as delivery services, payment gateways, and legal authorities when required.

You have rights to access, correct, restrict, or request deletion of your data, subject to legal obligations.

Please read our privacy policy for more information.

PART III – COOKIE POLICY

We use cookies to enhance functionality, performance, and personalized experiences. Continued use of our website implies consent. Cookies may be managed through browser settings.

Please read our cookie policy for more information.

PART IV – CONTACT INFORMATION

For enquiries related to orders, legal matters, or these Terms:

Email: [email protected]

Brand: Rasa Padhama

Country: Sri Lanka

Final Note

Rasa Padhama exists to celebrate Sri Lankan flavour with honesty, care, and responsibility. These Terms are designed to protect both our customers and our community as we grow together.