Effective Date: 1st January 2026

At Rasa Padhama, we take great care in delivering authentic Sri Lankan flavours and premium spice products to your kitchen. While we do our best to ensure every order reaches you in perfect condition, we understand that occasionally issues may arise.

This Return & Refund Policy explains how we handle returns, replacements, and refunds, so you can shop with confidence.

  1. Time Limit for Reporting Issues

All return or refund requests must be reported within 24 hours of delivery.

Requests made after this period will not be accepted, as spices and food products require timely inspection for quality and safety reasons.

  1. Eligibility for Returns & Refunds

A return or refund may be considered only under the following circumstances:

  • The item was damaged during delivery
  • The wrong item was sent
  • The product was expired at the time of delivery
  • Items are missing from the order

To be eligible, items must be unused, unopened, and in the same condition as received.

  1. Proof Requirement

For all return or refund requests, clear photos or videos are mandatory. This helps us review the issue fairly and resolve it quickly.

Requests submitted without proper proof may be declined.

  1. Return Process

To initiate a return or refund request:

  1. Contact us via email at [email protected] within 24 hours of delivery
  2. Include your order number, product details, and photos or videos showing the issue
  3. Our team will review your request and inform you of the next steps

Returns should be sent only after approval from Rasa Padhama.

  1. Return Shipping Costs

  • Customers are responsible for return delivery costs
  • Rasa Padhama will cover return costs only if the item is confirmed as damaged, incorrect, or expired

Any unauthorized returns may not be accepted.

  1. Replacements & Refunds

For eligible claims:

  • Replacement is offered first, subject to product availability
  • If a replacement is not available, a refund will be issued

Refund Method

Refunds may be provided as:

  • Store credit (Rasa Padhama Taste e-Points), or
  • Refund to the original payment method

The final decision will be made by Rasa Padhama, based on the nature of the issue and the specific case.

  1. International Orders

Due to shipping, customs, and food safety regulations:

  • International orders are strictly non-returnable and non-refundable
  • This includes damage, delays, or customs-related issues

Customers are advised to confirm all details before placing international orders.

  1. Non-Refundable & Non-Returnable Items

For hygiene, safety, and quality reasons, the following items cannot be returned or refunded:

  • Opened spice packs or consumable products
  • Used products
  • Customised products
  • Gift boxes and Taste e-SpicePrize Boxes
  • Promotional or discounted items

  1. Fair Use Policy

We value fairness for all our customers. In rare cases of repeated, misused, or suspicious claims, Rasa Padhama reserves the right to review and decline refund requests, while always acting reasonably and transparently.

  1. Contact Us

If you have any questions regarding returns or refunds, please reach out to us:

Email: [email protected]

At Rasa Padhama, taste is more than flavour — it’s trust, tradition, and care in every order