Shipping & Delivery - Rasa Padhama

First release: 7th January 2026
Latest update: 1st May 2026

At Rasa Padhama, we are committed to delivering authentic Sri Lankan flavours to your doorstep with care, transparency, and reliability. This Shipping & Delivery Policy explains how we process, dispatch, and deliver your orders, both locally and internationally.

Delivery Coverage

Sri Lanka

We deliver island wide across Sri Lanka, ensuring our spices and taste products reach homes from city to village.

International Orders

Worldwide delivery is available on a case by case basis. Customers must contact us before placing an international order to confirm product availability, courier options, delivery timelines, and charges.

For international shipping:

Customers may request a preferred international courier
All international courier charges must be paid by the customer
Availability may vary depending on destination country regulations

Order Processing

Orders are processed 365 days a year, including weekends and public holidays
Once payment is confirmed, orders are prepared with care and dispatched at the earliest possible time
You will be notified once your order is handed over to the courier

Please ensure your delivery address and contact details are correct at checkout to avoid delays.

Estimated Delivery Timeframes

Delivery times are estimates and may vary due to courier operations, weather conditions, or other unforeseen circumstances.

Sri Lanka: 2 – 5 working days
International: 10 – 21 working days (depending on destination and courier service)

Rasa Padhama is not responsible for delays caused by courier partners or customs clearance.

Delivery Charges

Free delivery: On orders above Rs. 3,500
Other Delivery fee: Starting from Rs. 600 for the 1st kilogram and extra Rs. 100 for additional kilograms.
Delivery charges are clearly displayed at checkout before payment confirmation

International delivery charges are calculated separately and confirmed with the customer prior to dispatch.

Courier Partners

Sri Lanka: Local courier partners and Sri Lanka Post
International: Courier selected by the customer or mutually agreed upon before shipment

Once an order is dispatched, delivery responsibility is handled by the courier partner.

Order Cancellations & Delivery Limitations

Orders may be cancelled only before dispatch
Customised products and Taste e-SpicePrize Boxes cannot be cancelled
Once an order is dispatched, cancellation or address changes are not possible

Failed or Delayed Deliveries

Delivery attempts may fail due to:

Incorrect or incomplete address details
Customer unavailable at delivery location
Restricted access areas or local courier limitations

In such case re delivery will be arranged based on Customer agreeing to pay the cost. If no agreement, NO REFUND will be processed on the order.

International Customs, Duties & Taxes

For international shipments:

All customs duties, import taxes, and clearance charges are the responsibility of the customer
Rasa Padhama is not liable for delays, seizures, or additional charges imposed by destination country customs authorities