Effective Date: 1st January 2026

Rasa Padhama (hereinafter referred to as “Rasa Padhama,” “we,” “us,” or “our”) is Committed to respecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you interact with our products, services, websites, and digital platforms.

By accessing or using any Rasa Padhama service, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

  1. Our Commitment to Your Privacy

At Rasa Padhama, trust is as important to us as taste. When you share your personal information with us whether to place an order, make an enquiry, or join our community we treat it with care and responsibility.

Any personal information you provide is used only to:

  • Fulfil your orders or service requests
  • Support and improve our relationship with you
  • Address customer service needs
  • Comply with legal or regulatory requirements

We do not sell, trade, rent, or misuse customer information. Your data is never used beyond what is clearly stated in this Privacy Policy.

  1. Personal Information We Collect

We collect personal information only with your knowledge and consent. Depending on your interaction with us, this may include:

a) Contact Information

  • Full name
  • Postal address
  • Telephone or mobile number
  • Email address

b) Transactional Information

  • Order details and purchase history
  • Payment-related information (processed securely through trusted third-party gateways; we do not store card details)
  • Delivery and return information

c) Demographic or Identity Information

  • Date of birth
  • Gender
  • Lifestyle or preference information shared during registration, promotions, or surveys

d) Technical Information (Automatically Collected)

  • IP address
  • Browser type and version
  • Operating system
  • Device information and basic usage data

We typically collect this information when you:

  • Purchase or use our products and services
  • Contact us with enquiries or complaints
  • Register an account or subscribe to newsletters
  • Participate in surveys, promotions, or feedback requests
  • Apply for employment with Rasa Padhama

  1. Non-Personally Identifying Information

We do not actively collect anonymous clickstream data for individual visitors. Temporary technical data such as IP addresses may be used briefly to identify general location or domain type, but this information is not stored as personally identifiable data.

  1. How We Use Your Information

Your personal information may be used for the following purposes:

  • Service Delivery: Processing orders, managing payments, arranging deliveries, handling returns, and providing customer support.
  • Communication: Responding to enquiries, feedback, or complaints.
  • Verification & Security: Confirming identity and protecting against fraud, unauthorised access, or misuse.
  • Internal Operations: Account management, debt recovery, auditing, analysis, and improving our products and services.
  • Marketing & Promotions: Sharing updates about new products, services, offers, programmes, or events via post, phone, SMS, Any Chat applications, email, fax, or online platforms.

By providing your personal information, you consent to its use in accordance with this Privacy Policy.

  1. Consent and Withdrawal of Consent

Obtaining Consent

When you provide personal information to complete a transaction or verify a payment, we assume your consent for that specific purpose. For secondary uses such as marketing communications, we will either request explicit consent or provide a clear option to opt out.

Withdrawing Consent

You may withdraw your consent for marketing communications or ongoing data use at any time by contacting us at: [email protected]

Withdrawal of consent does not affect the lawfulness of processing carried out before your request.

  1. Disclosure of Information to Third Parties

We do not sell or freely disclose your personal information. Disclosure may occur only under the following circumstances:

  • Affiliated Entities: Sharing with affiliated or related entities for purposes consistent with this Privacy Policy.
  • Service Providers: Trusted third parties such as payment processors, delivery partners, IT providers, or analytics services may access limited data strictly to perform their services. These providers operate under their own privacy policies and applicable laws.
  • Legal & Regulatory Requirements: Where disclosure is required by law, regulation, court order, or to enforce our legal rights.
  • Business Transfers: In the event of a merger, acquisition, restructuring, or sale of assets, personal data may be transferred as part of the business continuity process.

At Rasa Padhama, cookies help us make your online experience smoother like adding the right balance of spice.

What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help the site remember your actions and preferences over time.

How We Use Cookies

We use cookies for the following purposes:

  • Essential / Session Cookies Required for core website functions such as secure browsing, shopping carts, and login sessions. These expire when you close your browser.
  • Functionality Cookies Remember preferences such as language, currency, country selection, or previous interactions.
  • Performance & Analytics Cookies Help us understand how visitors use our website so we can improve navigation, content, and performance. Data is collected in an aggregated and non-identifiable manner.
  • Persistent Cookies Retain selected preferences or cart information for a defined period to improve convenience on return visits.

Third-Party Cookies

Some cookies may be placed by trusted third-party services such as analytics tools or payment gateways. These cookies are governed by the respective third parties’ privacy policies.

We do not use cookies to unlawfully collect personal data or sell information to third parties.

Managing Cookies

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality and user experience.

By continuing to use our website without changing your browser settings, you agree to our use of cookies as described above.

  1. Data Security & Payment Processing

We apply industry-standard security measures to protect your personal information.

  • Encryption: Sensitive data is protected using Extended Validation SSL (EV SSL) and standard SSL encryption.
  • Payment Security: We do not store credit or debit card information. All payments are processed securely through PCI DSS–compliant third-party gateways, including PayHere, Webex, OnePay, KoKo, and MintPay.
  • Online Communication Risks: While we take all reasonable precautions, internet communications may pass through multiple countries and systems. We cannot guarantee absolute security for data transmitted online beyond our control.

  1. Accessing, Updating, or Deleting Your Information

You have the right to:

  • Access your personal data
  • Request corrections or updates
  • Request deletion, subject to legal or regulatory obligations

Where available, you may manage your information through your account settings. For assistance or formal requests, contact:  [email protected]

  1. Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy or how your data is handled, please contact us:

Email: [email protected]

Address: Rasa Padhama, 9/1, Mudali Mawatha, Kohuwala, Sri Lanka

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or service-related changes. Updates take effect immediately upon publication on our website. Significant changes will be highlighted where appropriate.

This Privacy Policy applies to all Rasa Padhama products, services, websites, digital platforms, and customer interactions, reflecting our ongoing commitment to transparency, respect, and responsible data handling.